Customer Support

Get answers quickly and manage POPIA-related requests with confidence. Our team and tools help you resolve data access, correction and deletion requests on time.

Open a ticket Browse FAQs Email support

First response

Typically under 24h

Resolution rate

~98% within SLA

Coverage

Mon–Fri, 8:00–17:00 SAST

Customer tickets

Track POPIA requests

Compliance-ready

Audit notes & timelines

Templates

Guided steps

Team roles

Branch permissions

Quick actions

Open a ticket

Create and track POPIA data requests with due dates and audit notes.

Browse FAQs

Find answers to common questions about POPIASafe.

Contact support

Reach our team via the form below or email.

Help topics

Getting started

Setup, importing contacts, and first compliance checks.

Start free Resources

Consent management

Create consent forms, collect digital consent, and generate audit-ready reports.

Builder Reports

Customer tickets

Track access, correction and deletion requests with SLAs.

Open ticket View tickets

POPIA OCR

Scan documents to detect personal information and classify records.

OCR setup Upload documents

Integrations

API keys, CRMs, and data sync to external systems.

Roadmap API keys

Billing & plans

Trials, upgrades, downgrades, and cancellations.

Pricing Manage billing

Frequently Asked Questions

Contact support

Send us a message and we’ll get back to you as soon as possible.

Support hours: Mon–Fri, 8:00–17:00 SAST

support@popiasafe.com